Terms of Service

Terms of Service: All Plans

These terms apply to all VppBox subscribers (Small $12/year, Medium $24/year, Large $36/year). Vppbox is operated by FEAD Mühendislik Ltd. Şti. (“FEAD,” “we,” “us,” or “our”), a company registered in Türkiye. By creating a postbox, you agree to these terms.

Eligibility

You must be at least 16 years old to use VppBox. By completing the setup process, you confirm that you meet this requirement. We do not knowingly collect data from individuals under 16.

Subscription and refunds

• Annual subscription only.
• Before activation — 14-day refund window. If you have purchased a postbox but have not yet activated it, you may request a full refund within 14 days of purchase, for any reason. The 14-day window starts on the purchase date and runs independently of activation: if you do not activate your postbox by day 14, the refund window closes automatically — even if the postbox remains unactivated. Refunds are processed within 5–10 business days to the original payment method. Use the in-app refund button in your settings or contact hello@vppbox.com.
• Activation = service delivery. Activation occurs when you verify your email address. At that moment, the service is considered delivered and your right to a refund and withdrawal ends. You confirm this explicitly via a waiver checkbox shown at the activation step; the timestamp of your confirmation is recorded.
• After activation — no refund. Once your postbox is activated, no refund is issued for the remainder of the annual subscription period.
• Mid-term cancellation. You may cancel renewal at any time. No refund is issued for mid-term cancellation; your postbox remains accessible until the end of the paid period, after which renewal stops.
• Your price is locked permanently as a current subscriber.
• Price increases apply only to new subscribers, with at least 30 days advance notice.

Keys and access

• You set two access keys during setup. These are never transmitted to or stored on our servers.
• A 4-word backup phrase is generated during setup. This is the only way to recover access if your keys are lost. Store it somewhere safe — we cannot recover it for you.
• If all keys and the backup phrase are lost, access cannot be recovered. The subscription runs its course and the postbox is closed at expiry.
• After 10 consecutive failed login attempts, your backup phrase is required and both keys are reset.

Stamps

• Each new postbox receives a welcome gift of stamps: 50 (Small), 100 (Medium), or 200 (Large).
• Stamps are used for: read receipts, sending beyond your daily limit (20 for Small, 50 for Medium, 100 for Large), and Waiting Mode.
• Stamps cannot be transferred between postboxes.
• Stamps are forfeited if your postbox is closed. You will be warned before closure if you have unspent stamps.

Postbox limits

• One active postbox per device at a time.
• Maximum 12 postboxes per device per year (open and closed combined).
• These limits are enforced automatically and cannot be appealed.

Waiting Mode

• Waiting Mode is off by default. Enabling it is your explicit request to hold letters on our servers.
• Each held letter costs 1 stamp per day. If your stamp balance reaches zero, Waiting Mode deactivates automatically.
• You accept full responsibility for letters held during Waiting Mode.
• Maximum letters held: 25 (Small) / 50 (Medium) / 100 (Large).

Termination

VppBox reserves the right to suspend or close postboxes that violate these terms or the Usage Policy, with or without notice. Suspension or closure under this clause is an enforcement action and is independent of our standard refund policy.

Terms of Service: Large Plan

These terms apply to Large Postbox subscriptions ($36/year). By subscribing, you agree to these terms in addition to the All Plans terms above.

Subscription

• Annual subscription only — no monthly option.
• Your price is locked permanently. Price increases apply only to new subscribers, with 30 days advance notice.
• Active subscriptions cannot be cancelled mid-term. Cancellation takes effect at the end of the current subscription period. No refund is issued for mid-term cancellation; your postbox remains accessible until the end of the paid period, after which renewal stops.
• Box type upgrades are charged on a prorated basis. Downgrade is not available mid-term — you may select a lower tier at renewal.

Payment failure and tolerance

• If payment fails, a 3-day grace period begins. Your payment provider will retry automatically.
• After 3 days without payment: your postbox is locked (read access remains, no new letters accepted).
• After a further 3 days without payment: your postbox is permanently closed and all data destroyed. Your box number returns to the available pool.
• If a technical fault on our side causes a service outage exceeding 24 hours, your subscription is automatically extended by the equivalent period.

Large Plan features

• Business card (display name and tagline only — no image upload) — visible to senders only. No record is kept on our servers. Image uploads are not supported and will not be added.
• Custom box number — selected during setup from available combinations. Subject to availability; reserved combinations are not available.
• Custom tagline — maximum 100 characters, visible to senders. Subject to our Usage Policy.

No SLA

VppBox does not provide a Service Level Agreement. We aim to provide the best possible availability but do not guarantee uninterrupted service.

Data processing

Large Plan customers subject to GDPR obligations who require a Data Processing Agreement (DPA) may request one by contacting hello@vppbox.com.